Customers and subscriptions
For administrators · For resellers
Users holds the accounts you manage: resellers and customers for the administrator, customers for a reseller.
Creating an account
Press Add account, fill in Username, Email and Role, and a Password, or tick Send an invitation instead of setting a password (valid 7 days). Rights starts at Unlimited; choose a plan or custom rights there (see Plans and rights). Press Create.
Blocking or suspending
| Button | What stops |
|---|---|
| Block sign-in | Only signing in. Sites and mail keep running. |
| Suspend services | Sites show that they are suspended; mail is held back so senders retry; mailbox logins, databases, VPN, scheduled tasks and file access stop. |
Suspending asks for a reason the owner sees, and suspending a reseller suspends its customers. Nothing is deleted; Resume services restores exactly what ran. An end date, or 7 days over the disk limit, also suspends; the disk case ends by itself under the limit.
Transferring a subscription
Transfer a subscription: choose the New owner, Review the transfer, then Transfer. Keep Change all passwords and keys on, so the previous owner keeps no access. The receiving side's rights and pool are checked first.
The administrator transfers between any accounts, a reseller between its own customers. A customer's Ask for a transfer arrives under Transfer requests.
Deleting
Delete works only when the account holds nothing live; otherwise the panel names what is left. The Deletable tab lists suspended subscriptions and what they still hold. Delete their domains and databases first.
Log in as opens the panel as that customer, to look at a problem together. The audit log records it with both names.